FAQ

NovaQuant is a Windows desktop application for monitoring crypto markets. It centers on a chart-first workflow with configurable indicator overlays, an on-chart signal engine, optional alert routing (Discord, Telegram, webhook, desktop), and built-in paper trading. It is a market-analysis and decision-support tool — not an exchange, not a broker, and not financial advice.

NovaQuant Lite is a free limited preview of the desktop workspace. It lets you explore the chart-first interface with a smaller set of symbols and timeframes. Signals, alerts, paper trading, and advanced tools are available in NovaQuant Premium. Download Lite if you want to see the workspace before upgrading.

Lite is intentionally limited. It does NOT include: signals, signal markers, signal labels, signal history, trade indications, entry or exit suggestions, Discord or Telegram or webhook alerts, or paper trading automation. Lite is intended as a free preview of the chart workspace, not a trading tool.

Lite — Free:

• Limited symbol selection
• Limited timeframe selection
• Chart-first workspace preview
• Basic market viewing
• No license required
• No signals or buy/sell markers
• No trade indications or signal history
• No Discord, Telegram, or webhook alerts
• No paper trading automation

Premium — $24.99 / month:

• Full watchlist with every supported pair
• Full supported timeframes (15m, 1h, 4h, 1d)
• On-chart signal engine — markers, labels, history, context
• Alerts & webhooks — Discord, Telegram, webhook, desktop
• Manual and automatic paper trading
• Advanced chart overlays and indicator panels
• Custom settings and watchlist
• Premium access and ongoing email support

Premium is the main NovaQuant product. Lite is intended as a free way to explore the workspace before deciding to subscribe.

No. NovaQuant Lite does not show buy signals, sell signals, signal markers, signal labels, signal history, signal confidence, signal reasons, entry suggestions, exit suggestions, or trade-direction hints of any kind. Lite is a workspace preview — it shows the chart and a limited set of symbols and timeframes, nothing more.

The on-chart signal engine, alert routing, and paper trading automation are all Premium features. They become available after subscribing and completing the manual access verification step on the homepage.

Windows only at this time. The app ships as a single NovaQuant.exe — no installer wizard, no system services. macOS and Linux are not currently supported.

One subscription unlocks the full Windows desktop application — there are no tiers and no per-feature add-ons. Included with access:

• Windows desktop NovaQuant application access
• Crypto charting workspace with chart-first layout
• Configurable indicator overlays (moving averages, VWAP, Bollinger, Supertrend) and indicator panels (Volume, RSI, MACD, StochRSI)
• On-chart signal engine with markers, pivots, fib levels, and session lines
• Market monitoring with watchlist-driven symbol switching
• Manual and automatic paper-trading support tools
• Optional alert routing — Discord, Telegram, webhook, desktop
• Setup guidance and quick-start instructions
• Manual license and access support by email
• Ongoing product improvements during your active subscription

No. NovaQuant is informational software — it shows charts, runs indicators, and surfaces signals. It is not financial advice, investment advice, legal advice, or tax advice. We are not registered investment advisers and we do not know your personal situation. Every trading decision and the risk that comes with it remains yours. Read the Risk Disclaimer for the full picture.

No. NovaQuant has a built-in signal engine that fires on-chart based on the configured indicators and gates, and it can route those signals to optional notification channels (Discord, Telegram, webhook, desktop). It does not connect to an exchange and place real orders on your behalf. There is no auto-execution component and no broker integration. NovaQuant is monitoring and analysis software — not a trading bot.

NovaQuant supports the 15m, 1h, 4h, and 1d timeframes. You can switch between them on any chart from inside the workspace.

Yes — lower timeframes such as 15m react faster to market movement, but they also tend to produce noisier signals than higher timeframes. For cleaner signal context, 1h and 4h are generally recommended. The right choice depends on the symbols you watch and your own style; the workspace lets you switch freely.

$24.99 / month USD, billed monthly through Stripe or PayPal — pick whichever you prefer at checkout. Cancel anytime from your Stripe receipt or PayPal automatic payments dashboard.

Not at the moment. The fastest way to evaluate the product is to read the Why NovaQuant page and the Quick start guide. If you subscribe and it is not a fit, cancel before the next billing cycle.

Three options: (a) Stripe customers — open the self-service portal link in any Stripe receipt email and click Cancel subscription; (b) PayPal customers — open your PayPal automatic payments dashboard and cancel the recurring payment; (c) email novaquantlabs@gmail.com and we will cancel from our side. Access continues through the end of the current billing cycle. See Refunds & cancellation for the full policy.

Pro-rated refunds are not provided. Refund of the most recent charge is reviewed case-by-case for things like duplicate billing, billing while you could not use the product, or a serious bug that broke core functionality. See the full refund policy.

Stripe (credit cards and most regional alternatives) and PayPal. Pick whichever you prefer at checkout. Both unlock the same subscription. Stripe and PayPal handle all payment data; we never see your card or account details.

NovaQuant access is delivered through a manual verification process. The four-step flow:

1. Choose a payment option — subscribe with Stripe or PayPal at pricing.
2. Send your setup details to novaquantlabs@gmail.com from your checkout email — a copy-ready template is on the thank-you page.
3. Order is reviewed and verified against the Stripe or PayPal record by hand.
4. Access and setup instructions are delivered manually — the NovaQuant.exe download link and first-run guide arrive in one reply, typically within a few hours.

The full process and a copy-ready email template live on the thank-you page.

Manual delivery is a deliberate access-verification step. Each subscription is matched against the Stripe or PayPal payment record by hand before the download link is sent — this catches payment issues, mismatched emails, and duplicate orders before they turn into activation problems. The trade-off is a small wait between checkout and download, typically a few hours, which we keep as short as we can.

Each payment is reviewed by hand, usually within a few hours during normal business hours. Overnight or weekend requests can take longer. There is no public download URL — the email reply is the official access channel, which is also why everything is delivered together (download link, setup guide, follow-up answer) in one message.

Full name, purchase email, payment provider (Stripe or PayPal), transaction ID or receipt details, and the machine code (if you already have it from running the app once). The thank-you page has a copy-ready email template with these fields pre-filled.

NovaQuant is not currently code-signed (code-signing certificates are expensive for an indie project), so Windows SmartScreen may show an "unverified publisher" or "Windows protected your PC" warning the first time the file runs. Click More info > Run anyway only after you have confirmed that the file came directly from us by email. Always download NovaQuant from the official link in your verification reply — never from a third-party mirror or forwarded link.

One support address handles everything — manual access verification, billing, install, machine-code questions, and bug reports — at novaquantlabs@gmail.com. Email from your checkout address with a clear description and any error message; replies usually arrive within a business day.

Yes — cancel anytime. Stripe customers use the self-service portal link in any Stripe receipt and click Cancel subscription. PayPal customers open their PayPal automatic payments dashboard and cancel the recurring payment. Either way, access continues through the end of the current billing cycle and no further charges are made. The full policy is on Refunds & cancellation.

Yes. Email novaquantlabs@gmail.com from your checkout address and we will help you set up on the new machine.

Your subscription stays active through the end of the billing cycle. After that, the desktop app's runtime check fails and live data stops. The .exe itself stays on your machine — you just cannot use it without an active subscription.

The desktop app stores trading-adjacent data locally on your machine — paper-trade ledger, signal history, settings, watchlist. That data never leaves your computer. We do not collect, transmit, or analyze your trading activity. See the Privacy Policy.

Anything you paste into NovaQuant — Discord webhook URLs, Telegram bot tokens, third-party webhooks — is stored locally on your machine in the app's settings file. The desktop app uses them to talk directly to those services. Nothing is routed through us.

Not currently — code-signing certificates are expensive for an indie project. Windows may show an "unverified publisher" warning the first time you run the file. Choose More info > Run anyway only after you have confirmed the file came directly from us by email. Only download NovaQuant from the official link in your verification reply — never from a forwarded or third-party copy.

NovaQuant is a real, paid product that is also actively being improved. New .exe versions ship while your subscription is active, and the support address handles bug reports directly. If something is unclear or unexpected, contact novaquantlabs@gmail.com so it can be reviewed.